Shipping F.A.Q.S

If you would like express shipping, prior to purchasing. Please email us with the item name, size, and date you need it by at contactus@uniquekouture.com If you order before emailing us, and we provide express instructions. You will not be refunded for the original shipping that you paid for.

When will I receive my order with standard shipping?

All orders that are being shipped through standard shipping go through 5 to 7 business days (M-F) of processing. After processing has been completed, your item will be shipped out and if there are not shipping delays with the carrier, it will be arriving within 3 to 5 business days.

 Do we ship internationally?

Yes, we ship internationally. Upon checkout, you can select standard shipping which takes approximately 6-14 business days to arrive. International customers assume responsibility for any duties / taxes that may be incurred from customs. If you email us prior to ordering with your address and item(s) of choice, we may be able to find the fastest, and most affordable shipping price.

 Can I change my shipping address after I placed an order?

If you contact us within the first 4 hours after placing your order we will do our best to update your address but we can not guarantee it. Please make sure to double check your information prior to placing the order. Unfortunately once your order is processed, we cannot change your address. If your item is a pre-order item you have 5 business days to change your address. If we are able to make changes to your shipping address, you will be asked to provide billing proof. Please email us at contactus@uniquekouture.com with your order number if you would like to change your shipping address.

RETURNS/EXCHANGES

Exchange & Return Policy 

If an exchange or refund is desired, you must contact us within 7 days of the delivery date, according to the tracking number. With few exceptions determined by us, all items returned are refunded with store credit or money back. Items must be unworn, unwashed, and in original condition. Unique Kouture thoroughly inspects each item before shipping out to ensure no pieces are damaged. Once it leaves our home-base and is in usps hands, we are not responsible for any lost, broken or damaged items while in transit. Please do not send your item back before speaking to Unique Kouture.

 

What items are not eligible for returns or exchange?

Exchanges/returns of handmade items, custom designs, swimsuits, accessories, bodysuits, and intimate wear, are not accepted due to sanitary reasons. Items that are also on sale are final, and can not be exchanged or returned. 

Can I cancel my order before it ships?

Yes, if you cancel within 2 days of placing the order you can be fully refunded. If you want to cancel your order after 2 days of placing the order, there will be a $5 fee. Please note that for outerwear, If you cancel after two days of placing the order the cancellation fee is $10.

My order says its been delivered but I didn't receive it, What do I do?

If your order says delivered and you did not receive it, please contact USPS/UPS and file a claim. We are not responsible for missing packages after USPS/UPS states it was delivered.